Product Information & Verification Standards
How We Verify the Information Published on Our Product Pages
Product information begins with factory-supplied specifications, but we do not publish those details without further review. Our content team organizes the information, and our QC and product teams verify technical details before publication.
Our Verification Workflow
From Factory Data to Published Product Information
We use a structured process so product pages are based on more than a factory specification sheet alone.
The factory provides the initial model specifications, movement information and product details.
Our content team organizes the information into a clear product-page format.
Our QC and product teams check technical specifications against the actual watch.
If factory information does not match what we verify, the product information is corrected before publication.
The product page is published after the information has gone through this review process.
What We Verify
Technical Details Are Checked Against the Actual Product
The exact checks depend on the reference, but the areas below are part of our product-information verification process.
Product dimensions are physically measured rather than accepted from factory data alone.
We inspect the actual movement and confirm its identity against the reference being sold.
Date, GMT, chronograph and other model-specific functions are tested to confirm how the watch actually operates.
Dial layout, markers, date display, engravings and other visible reference details are reviewed.
Bracelet construction, clasp design and relevant adjustment features are checked where applicable.
Case construction and visible brushed or polished finishing are checked against the version being listed.
Movement Verification
We Confirm the Movement by Inspection and Functional Testing
Movement information is not based only on a supplier description. We inspect the movement itself and test the functions that should be present on the corresponding reference.
The movement is visually inspected so we can confirm the calibre family being used in the watch.
We test model-specific functions such as date setting, GMT operation or chronograph start, stop and reset where applicable.
Timing behavior and other movement-performance indicators are checked during QC before shipment.
Dimension Verification
Published Sizes Are Physically Checked
Factory-provided dimensions are used as the starting point, but our team also measures the actual product.
Factory Specification
The factory supplies the initial measurements for the model, including the stated case size and other dimensional information.
Our Measurement
We physically measure the watch to verify the listed dimensions before relying on those figures as product information.
How We Choose Between Factories
We Do Not Fix Every Model to One Factory
Different factories may be stronger in different models. For that reason, we do not base our product selection on one factory name across the entire catalog.
We Compare the Available Versions
When more than one factory produces the same reference, our team compares the available versions and chooses based on actual product quality. We consider case and dimensions, dial, movement, bracelet and clasp, finishing, functions, stability and factory consistency.
When a Version Changes
New Versions Are Reviewed Before We Replace an Existing Listing
A new factory version is not automatically treated as better simply because it is newer. We review the updated version before deciding whether it should replace the version currently being sold.
We compare the updated version against the current product in the areas that matter for that reference.
Dimensions, movement, functions and visible construction details are rechecked when relevant.
If the new version is selected, the product information is updated so the page reflects the version we intend to supply.
If Information Is Wrong
We Correct the Page and Contact Affected Customers
Product information can occasionally require correction. When we identify an error, we update the relevant information rather than leaving incorrect data in place.
Before an Order
If an incorrect specification is discovered, the product page is corrected after the information is verified.
After a Customer Has Ordered
If the error could materially affect the customer's purchase decision, we proactively contact the customer so they can review the corrected information.
Product Photography
Product Images Can Come From More Than One Source
Product-page images can include both our own photography and factory-supplied photography. We do not describe all product images as original in-house photography when that is not the case.
Additional Verification Is Available
Customers can request QC photos or video before payment, or after payment and before shipment. This provides an additional way to review the watch beyond the standard product-page images and specifications.
Verification Standards FAQ
Common Questions About Product Information
Do you publish factory specifications exactly as they are provided?
No. Factory information is the starting point. Our content team organizes the data, and our QC and product teams verify technical details before publication.
Do you physically verify case sizes?
Yes. Factory dimensions are reviewed against physical measurements of the actual product.
How do you confirm the movement calibre?
We inspect the actual movement and test the relevant functions to confirm the calibre and functional layout used in the watch.
Why do you not list one factory for every watch?
Different factories are stronger in different references. We compare available versions and select based on actual product quality rather than fixing the entire catalog to one factory.
What happens when a factory releases a new version?
We review the updated version and verify relevant technical changes before deciding whether it should replace the version currently being sold.
What happens if a product specification on the website is wrong?
We correct the product information after verification. If the error could affect an existing customer's purchase decision, we proactively contact that customer.
Are all product photos taken by your own team?
No. Product-page images can include both our own photography and factory-supplied images.
Can I request QC photos or video?
Yes. QC photos or video can be requested before payment, or after payment and before shipment.
