Shipping & Delivery
Clear Processing, Tracking and Delivery Information
Orders are prepared and dispatched from Guangzhou, China. Most orders are processed within 1–3 business days, and tracking information is normally updated within 1–3 days after shipment.
Estimated Delivery Times
Typical Transit Times by Destination
Delivery time begins after the order has been processed and dispatched. Actual transit times can vary because of destination, carrier handling, customs procedures and other factors outside our direct control.
| Destination | Typical Delivery Time | Additional Information |
|---|---|---|
| United States | 7–15 days | Remote areas may require approximately 20–30 days. |
| Europe | 7–20 days | Transit time varies by country and local delivery network. |
| United Kingdom | 7–20 days | Transit time can vary depending on carrier and local processing. |
Delivery estimates are approximate and are not guaranteed arrival dates.
From Order to Delivery
How the Shipping Process Works
Order Processing
After your order is confirmed, our team prepares it for dispatch. Typical processing time is 1–3 business days.
Dispatch
Orders are dispatched from Guangzhou, China after processing is complete.
Tracking Update
Tracking information is provided and normally becomes available or updates within 1–3 days after shipment.
Final Delivery
The local delivery network completes the final stage of the shipment according to the destination and carrier route.
Important Shipping Information
Tracking, Address Changes and Customs
A tracking number is provided for shipped orders. Tracking may take 1–3 days after dispatch to begin showing movement.
A shipping address can be changed before the order is dispatched. Once the order has shipped, the delivery address can no longer be changed by us.
Small-parcel shipments generally do not incur additional customs duties or taxes in many cases. Customs treatment can vary by destination, so this cannot be guaranteed for every shipment.
Lost or Damaged Shipments
We Will Help Resolve Confirmed Delivery Problems
If a shipment is confirmed lost or arrives damaged in transit, contact our support team so the case can be reviewed.
Confirmed Lost Shipment
After the shipping issue is reviewed and the parcel is confirmed lost, we can arrange a replacement shipment or a refund.
Shipment Damaged in Transit
If the parcel or watch arrives damaged because of transportation, contact us promptly so we can review the issue and arrange a replacement or refund as appropriate.
Shipping Help
Have a Question About Your Shipment?
If you need to correct an address before dispatch, have not received a tracking update, or need help with a delivery problem, contact our support team.
Shipping FAQ
Common Questions About Delivery
Where are orders shipped from?
Orders are dispatched from Guangzhou, China.
How long does order processing take?
Most orders are processed within 1–3 business days before dispatch.
When will I receive my tracking number?
Tracking information is provided after shipment and normally updates within 1–3 days.
How long does delivery to the United States take?
Typical delivery is approximately 7–15 days. Remote areas may require approximately 20–30 days.
How long does delivery to Europe or the United Kingdom take?
Typical delivery is approximately 7–20 days.
Can I change my shipping address?
Yes, but only before the order is dispatched. Once the shipment has left our facility, we cannot change the delivery address.
Will I have to pay customs duties or taxes?
Small-parcel shipments generally do not incur additional duties or taxes in many cases, but customs treatment varies by destination and cannot be guaranteed for every order.
What happens if my shipment is lost or damaged?
Contact our support team. After the case is reviewed and the shipping problem is confirmed, we can arrange a replacement or refund.
